Retningslinjer for frakt

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Times

Estimated delivery times may vary depending on your location and the shipping method available at checkout.

Standard Shipping: Approximately 5–12 business days
International Shipping: Approximately 7–20 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs processing, weather conditions, carrier disruptions, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping fees are calculated based on your delivery location, order size, and available shipping method. The applicable shipping cost will be displayed at checkout before you complete your purchase.

From time to time, we may offer promotional or free-shipping options. Any applicable offers will be clearly displayed on our website.

4. Tracking Your Order

Where tracking is available, tracking details will be sent to the email address provided during checkout.

Please allow 24–72 hours after receiving your tracking information for the carrier's tracking system to update.

If your tracking information has not updated for several days, please contact us at admin@hartleeys.com.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.

6. Lost, Stolen, or Damaged Packages

If your package appears to be lost, stolen, or damaged during delivery, please contact us as soon as possible at admin@hartleeys.com.

For damaged packages, we may request photographs or other information to help us investigate the issue with the shipping carrier.

Once an order has been confirmed as delivered by the carrier, we cannot guarantee recovery of packages that are subsequently reported as missing or stolen.

7. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other applicable fees may be charged by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing times may also affect the estimated delivery timeframe.

8. Delivery Delays

While we work with shipping carriers to provide reliable delivery, we are not responsible for delays caused by circumstances beyond our reasonable control, including: